Return & Refund Policy

Last updated: 26 September 2026

Rovyx is a brand of Vestrox Apparels · GSTIN 09BHSPH5878R1ZY

We want you to love what you ordered. If the fit or the fabric isn’t right, you can return or exchange it within 7 days of delivery. This page explains exactly how it works.

1. Return window

• Return or exchange requests must be raised within 7 days from the date of delivery.
• Requests raised after 7 days cannot be accepted, as the window closes automatically in our system.
• For a damaged, defective or wrong item, please report it within 48 hours of delivery with photos or an unboxing video.

2. What can and cannot be returned

Eligible for return or exchange

Not eligible for return

3. How to raise a return or exchange

• Go to the Track Order page on rovyx.in and enter your order number along with your registered phone number or email.
• Select the item you want to return or exchange, and choose a reason. For a damaged or wrong item, upload a clear photo.
• Confirm your pickup address — it is pre-filled from your order and can be edited.
• We review the request, usually within 24–48 working hours, and confirm it over email or WhatsApp.
• Our courier partner picks up the item from your address, generally within 2–4 working days of approval.

You can also raise a request by emailing support@rovyx.in or messaging us on WhatsApp at +91 84269 70361 with your order number.

4. Pickup and self-shipping

• Reverse pickup is available on most serviceable PIN codes at no cost to you where the return is due to our error — wrong, damaged or defective item.
• For change-of-mind returns, a reverse pickup charge of ₹79 is deducted from your refund.
• If your PIN code is not serviceable for pickup, we will ask you to self-ship the item to our address. Share the courier receipt with us and we will reimburse actual shipping costs up to ₹100 for genuine cases.
• Please hand over the item in its original packaging, with tags and invoice, and do not hand it over without a pickup confirmation from us.

5. Quality check

Every returned item goes through a quality check once it reaches our warehouse. If the item does not meet the conditions in section 2, we will inform you and ship it back to you. In that case no refund is issued, and return shipping is borne by you. We may keep photographic records of failed quality checks.

6. Exchanges

• Exchanges are available for a different size or colour of the same product, subject to stock.
• The replacement is dispatched after the original item is picked up and passes quality check.
• Only one exchange is allowed per item. If the replacement also doesn’t fit, you may return it for a refund within 7 days of receiving it.
• If the item you want is out of stock, we will offer a full refund or a store credit, whichever you prefer.
• Exchange for a different product altogether is not supported — please return and place a fresh order.

7. Refunds

How you paid	Where the refund goes	Time after quality check
UPI / Card / Net banking	Original payment method, UPI ID or bank account — as the customer chooses	5–10 working days
Cash on Delivery	UPI ID or bank account — as the customer chooses	5–10 working days
Cancelled order	Original payment method, UPI ID or bank account — as the customer chooses	5–10 working days

• Refund duration: 5 to 10 working days. Refund mode: UPI, bank transfer (NEFT/IMPS) or the original payment method — whichever the customer prefers.
• The refund clock starts after the returned item passes quality check, not from the pickup date.
• Once we process a refund we share a reference number. Bank or gateway posting times are beyond our control and may add a few days.
• Shipping charges paid on the original order are refunded only when the return is due to our error.
• COD handling fees are non-refundable.

8. Returns on discounted orders

• Items bought on sale or with a coupon are refunded at the price actually paid, not the original MRP.
• If you return part of an order and the remaining value falls below a coupon’s minimum spend or the free-shipping threshold, the discount is recalculated and the shipping charge may be deducted from your refund.
• For a buy-one-get-one or combo offer, the free or discounted item must be returned along with the main item.

9. Order cancellation

• You can cancel free of charge within 10 hours of placing the order — email or WhatsApp us with your order number.
• After 10 hours, or once the parcel is handed to the courier, cancellation is not possible. Please refuse the delivery or use the return process instead.
• We may cancel an order ourselves in cases of stock unavailability, pricing errors, undeliverable PIN codes or suspected fraud. Any amount paid is refunded in full.

10. Misuse of this policy

We may refuse returns, disable Cash on Delivery, or restrict an account where we see a pattern of misuse — such as repeatedly returning worn items, returning a different product than the one shipped, or an unusually high rate of refused deliveries. We will always tell you the reason.

11. Your consumer rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If an item is defective or not as described, you remain entitled to the remedies available under Indian law.

12. Need help?

Keep your order number handy when you write to us — it helps us sort things out faster.